Delivery Information
Delivery Information – SP Merchandise Inc.
Reliable Shipping. Transparent Timelines. Your Order, Delivered with Care.
At SP Merchandise Inc., we know that getting your promotional products on time is just as important as the quality of the products themselves. Whether you're preparing for a trade show, a product launch, a corporate event, or an employee appreciation campaign, we are committed to delivering your order accurately and efficiently.
With over a decade of experience serving businesses across the United States, we have built a streamlined shipping process that prioritizes clarity, reliability, and your peace of mind.
Domestic Shipping (United States)
We currently ship to all 50 U.S. states, including Alaska and Hawaii. Most orders are shipped from our Los Angeles, California headquarters or directly from one of our trusted partner warehouses strategically located across the country.
Standard Delivery
| Order Type | Estimated Processing Time | Estimated Delivery Time |
|---|---|---|
| In-stock items, standard decoration | 3–5 business days | 3–7 business days |
| Custom/sourced items (non-stock) | 5–10 business days | 3–7 business days |
Processing time begins after artwork approval and payment confirmation.
Expedited Shipping
Need your order faster? We offer rush production and expedited shipping options. Please contact our customer service team for a customized quote based on your specific product and timeline.
2-Day Shipping (after production)
Overnight Shipping (after production)
⚠️ Rush orders are subject to availability and may incur additional fees. Please reach out before placing your order to confirm expedited timelines.
Order Processing & Tracking
Once your order is shipped, you will receive a shipping confirmation email containing:
Carrier name (UPS, FedEx, USPS, or freight carrier)
Tracking number
Estimated delivery date
You can track your order at any time using the link provided. If you have an account with us, you may also view your order history and shipping status through your online portal.
Production & Artwork Approval
Please note: Production does not begin until final artwork approval and full or partial payment (depending on order terms) are received. Any delays in artwork approval or requested changes will shift the estimated ship date accordingly.
To help avoid delays, we recommend:
Providing print-ready vector files (AI, EPS, PDF)
Confirming all logo colors and placement details upfront
Approving the digital mockup as quickly as possible
Shipping Costs
Shipping costs are calculated based on:
Total weight and dimensions of the order
Destination zip code
Selected shipping method (standard, expedited, freight)
You will see the shipping cost clearly displayed during the checkout process before payment is made. For custom quotes or large-volume orders, please contact our team for the most economical shipping solutions.
Free shipping may be available on qualifying orders. Contact us for current promotions.
International Shipping
Currently, SP Merchandise Inc. focuses primarily on domestic shipping within the United States. If you require international delivery, please contact us directly. We will evaluate each request on a case-by-case basis and provide a custom shipping quote.
Please note: International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
Delivery Issues & Claims
We take great care in packaging every order, but occasionally issues may arise. Here's what to do:
| Issue | Action |
|---|---|
| Damaged items | Contact us within 5 business days of delivery with photos of the damage and packaging. |
| Missing items | Check the packing slip first, then contact us within 5 business days. |
| Incorrect items | Do not use the items. Contact us immediately with photos and order number. |
| Order not delivered | Use the tracking number first. If still unresolved, contact us and we will work with the carrier. |
We will review each claim promptly and arrange for replacements, refunds, or credits as appropriate.
Address Accuracy
Please double-check your shipping address before submitting your order. Once an order is in production or has shipped, we may not be able to change the delivery address. Incorrect addresses resulting in returned packages may be subject to re-shipping fees.
If you realize an address error immediately after placing your order, contact us right away — before production begins.
Business Days & Holidays
Our processing and shipping timelines refer to business days (Monday–Friday, excluding major U.S. holidays). Holidays observed include:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Please plan your orders accordingly, especially during peak seasons (Q4, trade show months).
Have Questions?
We're here to help. Whether you need a delivery estimate for a time-sensitive event or want to explore expedited options, don't hesitate to reach out.