Privacy Policy
Privacy Policy – SP Merchandise Inc.
Your Privacy Matters to Us.
At SP Merchandise Inc. ("SP Merchandise," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us in any way.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
Information We Collect
We may collect the following types of information:
1. Personal Information You Provide to Us
When you place an order, request a quote, create an account, or contact us, we may collect:
Full name
Business name
Billing and shipping addresses
Email address
Phone number
Payment information (processed securely through our payment partners)
Tax ID or reseller certificate (if applicable)
2. Artwork & Design Files
When you submit logos, artwork, or design files for custom promotional products, those files are stored solely for the purpose of fulfilling your order and producing your branded merchandise.
3. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on our site
Referring website or source
This information helps us improve our website and better understand how customers interact with us.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may adjust your browser settings to refuse cookies, but some features of our website may not function properly as a result.
How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Order Processing | To process and fulfill your orders, including production, shipping, and payment. |
| Customer Communication | To send order confirmations, shipping updates, and respond to inquiries. |
| Artwork Management | To produce custom products based on the designs you provide. |
| Account Management | To maintain your customer account and order history. |
| Marketing (Opt-in) | To send promotional offers, new product announcements, or newsletters if you have opted in. You may unsubscribe at any time. |
| Website Improvement | To analyze usage trends and improve our website functionality. |
| Legal Compliance | To comply with applicable laws, regulations, or legal requests. |
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties in the following circumstances:
1. Service Providers
We share information with companies that help us operate our business, including:
Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., UPS, FedEx, USPS)
Production and decoration partners
Email service providers
Website hosting and analytics providers
These partners are contractually obligated to use your information only to perform services on our behalf and to protect its confidentiality.
2. Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a subpoena or court order).
3. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website of any such change in ownership or control.
Data Security
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, alteration, or destruction of your information.
These measures include:
Secure socket layer (SSL) encryption for data transmission
Restricted access to personal information on a need-to-know basis
Regular security reviews and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Order information: Retained for up to 7 years for tax, accounting, and customer service purposes.
Artwork files: Retained for future reorder convenience, unless you request deletion.
Marketing data: Retained until you unsubscribe or request removal.
Your Rights & Choices
Depending on your state of residence (e.g., California, Virginia, Colorado, Connecticut), you may have certain rights regarding your personal information, including:
| Right | Description |
|---|---|
| Right to Know | Request details about the personal information we have collected about you. |
| Right to Access | Request a copy of your personal information. |
| Right to Correct | Request correction of inaccurate information. |
| Right to Delete | Request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements). |
| Right to Opt-Out | Opt out of the "sale" of your personal information (we do not sell your information). |
| Right to Non-Discrimination | You will not be discriminated against for exercising your privacy rights. |
How to Exercise Your Rights
To submit a request, please contact us at: